The following sales terms and conditions (“Terms and Conditions”), apply to all orders made by you for products (“Products”) and services (“Services”) on or through the Site.

By ordering products and services on or through the Site you agree to be bound by these Terms and Conditions. Easiphone is acting as seller for all orders (“Orders”) placed by you through the Site:

1. Orders

1.1 All Orders are subject to acceptance by us and subject to availability. If the item or items that are subject to your Order is/are not available you will be contacted by e-mail or phone (if you have given us your contact details) and you will have the option either to wait until the item is available or to cancel your order.

1.2 All prices shown on are Site are unless otherwise stated inclusive of value added tax (VAT) at the current rates as are correct at the time. However, we reserve the right to change prices without prior notice to you.

1.3 The purchase of Pay as You Talk handsets is limited to 2 per customer/ household.

1.4 We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your Order and any associated payment details secure, but in the absence of negligence on our part we are not liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

1.5 You warrant that the user information which you are required to provide when you make an Order and offer to buy Products and/or Services via the Site is true, accurate, current and complete in all respects.

1.6 You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

1.7 Subject to clause 1.8 below, if you are a private consumer, you may cancel any Products and/or Services that are subject to an Order made by you at any time within 14 days of receipt (exceptions apply) of those Products and/or Services without incurring any obligation or liability to us.

1.8 Notwithstanding clause 1.7 above you may not cancel any Services that are subject to an Order once we/any relevant third party have started to provide those Services to you.

2. Offers to Purchase and Description of Products / Services

2.1 Each Product or Service purchased on the Site is sold subject to its description as set out on the Site together with any additional specific terms and conditions related to that Product or Service including, without limitation, terms and conditions concerning estimated delivery times and any manufacturer’s guarantee.

2.2 Products are sold with such guarantee as is provided in any relevant manufacturer’s guarantee card supplied with a Product. Any manufacturer’s guarantee is subject to you supplying proof of purchase and complying with any other conditions specified in the manufacturers guarantee card supplied with the Product. Any such manufacturer’s guarantee shall not apply to any Product or part thereof, which: (i) has been modified or otherwise altered including any unlocking and/or tampering other than in accordance with the manufacturer’s written instructions or written approval; 1. is not properly stored, installed, used, maintained or repaired by a third party other than the manufacturer; 2. has been subjected to any other kind of misuse or detrimental exposure including but not limited to accidental damage or abnormal working conditions; 3. have been damaged due to use of non approved accessories; and 4. have been damaged as a result or normal wear and tear.

2.3 Any Order made by you will be treated as an offer to purchase Products and/or Services (as the case may be) from us.

2.4 A contract (Contract) between you and us in respect of the supply of Products and/or Services (as the case may be) by us to you will only be formed when we have accepted the Order and dispatched the relevant Product(s) to you or commenced the provision of the relevant Services (as the case may be), or, if earlier, when we debit your credit or debit card, for payment of the Products and/or Services (as the case may be) pursuant to such Order.

2.5 If for any reason, within 30 days from date of purchase, you are not completely satisfied with your phone, we will refund the full cost of the phone, as long as we receive it back in original box and in perfect condition with charger and instructions.

2.6 We reserve the right at our absolute discretion to reject any Order made by you for Products and/or Services at any time and without reason.

2.7 You acknowledge that any automated acknowledgement of your Order which you may receive from us shall not amount to our acceptance of your offer to purchase Products and/or Services from us subject to that Order and as advertised on the Site.

2.8 Easiphone reserves the right to change the free case offered with any phone.

3. Right of Cancellation / Returns

3.1 Subject to clause 3.2 below if you are purchasing Products and/or Services from us for private use (i.e. as a consumer as opposed to for business use), you have the right to cancel any Contract completed pursuant to clause 2.4 within 14 days of receipt by you of the relevant Products and/or Services (as the case may be) (“Cancellation Period”).

3.2 Notwithstanding clause 3.1 above you may not cancel any Services that are subject to an Order once we/any relevant third party have started to provide those Services to you. 3.3 If you do cancel a Contract pursuant to clause 2.4 you must: (i) either notify us in writing to: Easiphone Ltd, Unit 179, Edgar Buildings, George Street, BATH, BA1 2FJ or via email to (ii) retain possession of the relevant Products; (iii) take reasonable care of the Products until we collect such Products from you, or you deliver those Products to us; and (iv) ensure that, subject to clauses 3.3 and 3.4 below, that the relevant Products are returned or are made available for collection (as the case may be) in the same condition as it/they was/were in when it/they was/were delivered to, or collected by, you from us (as the case may be).

3.3 If you do cancel a Contract pursuant to clause 2.4, then we will notify you of when we wish to collect the relevant Products or if we require you to return those Products to us at your cost. We will endeavour to collect the relevant Products within 21 days of our receiving your notification of cancellation in respect of those Products.

3.4 We reserve the right to charge you for any direct costs incurred in collecting the Products to be collected pursuant to clause 3.3 above and will, at our option, deduct these from any sum owed to you in respect of the cancellation of such Contract. Alternatively, if you wish, you may arrange return of the relevant Product(s) to us, during working hours, by calling 0800 2545365 or by emailing us at

3.5 Our only liability to you in the event that you cancel a Contract is, subject always to clause 3.6 and our right to deduct costs as referred to in clause 3.4, to refund you the cost of the Products supplied pursuant to the cancelled Contract and returned to us in accordance with these Terms and Conditions.

3.6 If you have cancelled a Contract and returned Product(s) on the basis that such Product(s) are faulty and those Product(s) are not faulty or are returned in an opened, unfit for resale state then no refund will be applied and those Products will be returned to you. We reserve the right to charge post and packaging for re-sending unfit or incomplete returned Product(s).

3.7 If you do cancel a Contract pursuant to clause 2.4 and in accordance with this clause 3 and these Terms and Conditions generally, we will refund the monies you have paid to us in respect of the relevant Product(s) within 30 days of receipt of your cancellation notice in respect of such Contract.

4. Payment

4.1 You can pay for Product(s) and Service(s) ordered by you from us through our Site by any major credit or debit card. Payment will be debited and cleared from your credit card or debit card (as the case may be) at the time of the relevant Contract and before the dispatch of Your Goods or provision of the Service to you. For clarity, your Credit Card information is not retained or stored on our servers.

4.2 You warrant to us that any credit card or debit card used by you to purchase Products and/or Services from our Site is yours.

4.3 All credit/debit card holders are subject to validation checks and authorisation by the card issuer and we may share your personal information with such third parties as are necessary to enable us to do such checks. If the issuer of your credit/debit card refuses to authorise payment to us, we will not be liable for any delay or non-delivery and will immediately cancel your Order and will not dispatch any Products or Services to you that are subject to such Order.

4.4 All payments will be fulfilled by PayPal, World Pay or any other electronic payment service on Easiphone’s behalf in its capacity as seller and owner of the Site. All enquiries as to the payment of Products and Services from our Site should be directed to 0800 2545365 or by emailing us at

5. Eligibility to Purchase

5.1 The purchase of Products and/or Services from our Site is limited to parties that lawfully can enter into and form contracts under English law and who are resident or incorporated in the United Kingdom.

5.2 This means that if you are an individual, you must be 18 years or older to purchase any Products and/or Services via the Site and by submitting an Order you warrant and represent to us that you are 18 years of age or older.

5.3 To register on the Site, you must provide your real name in full, phone number, e-mail address, debit/credit card details and information requested by us as part of the Order process on the Site.

5.4 The Site is available only to individuals and companies or partnerships who we, in our absolute discretion, consider eligible. The eligibility criteria include, without limitation, those who have been issued a valid debit/credit card by a bank acceptable to us, whose applications are acceptable to us and who have authorised us to process a charge or charges on their debit/credit card in the amount of the total purchase price for any Products or Services which are the subject to the relevant Order to which such purchase price relates.

5.5 By submitting an Order to us, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to your debit/ credit-card number or credit reports, to authenticate your identity, to validate your debit/credit card, to obtain an initial debit/credit card authorisation and to authorise individual purchase transactions.

6. Delivery

6.1 Delivery of any Products that you have submitted an Order for will be made through the Royal Mail Special Delivery or equivalent courier service.

6.2 Delivery requires a signature upon delivery of the Products at the designated delivery address requested by you as proof of delivery of those Products to you. Our delivery commitment is limited to the delivery of the purchased Products to the address specified by you in the Order to which such Products relate.

6.3 Should no one be available at the time we attempt to make delivery of Products to you in accordance with this clause 6 then a calling card will be left asking you to contact your local sorting office to arrange collection of those Products from that sorting office. Proof of identity may be required when collecting products from the Royal Mail directly whether at that sorting office or otherwise.

7. Support

For technical support on handsets and accessories or for sales advice please call 0800 2545365, or email us at Our office hours are: Monday to Friday 0830 to 1800 hrs.

8. Emergency Dialling (Telecare) Services

Should you subscribe to our Emergency Dialling (Telecare) Service, we can link your phone to its 24/7 care centre. However we are not responsible for any failed calls that may occur during an emergency, we also are not liable for the input of any information and emergency contact details that we may have been given by the purchaser when setting the service up.

9. Amendment and Waiver

9.1 No alterations to, addition to or qualification of these Terms and Conditions shall be binding upon us unless expressly accepted in writing by us.

9.2 The failure by us at any time or for any period to enforce any one or more provisions of these Terms and Conditions shall not be a wavier of that those provision(s) nor a wavier of the right to enforce such provision(s) on a future occasion.

10. Disclaimer

10.1 To the fullest extent permitted by law, we disclaim all representations, terms, conditions and warranties (including those relating to satisfactory quality, merchantability, fitness for a particular purpose, title and non-infringement) relating to any Products and Services provided by us to you pursuant to these Terms and Conditions.

10.2 If you are a private consumer, these Terms and Conditions will not affect any statutory rights which you may have under any Act of UK Parliament and any rights which cannot be excluded by law and/or by agreement.

10.3 In the event that any provision of these Terms and Conditions is held by a court of law or competent jurisdiction to be unenforceable, these Terms and Conditions will be amended to such extent as is strictly necessary to ensure that they are enforceable and all other provisions of these Terms and Conditions. You can now recycle your old electrical items with us. If you’re buying a new electrical item, we will recycle your old one for free.



We use cookies and similar tools across our websites to improve their performance and enhance your user experience. This policy explains how we do that.

What are cookies?

Cookies are small text files which a website may put on your computer or mobile device when you first visit a site or page. The cookie will help the website, or another website, to recognise your device the next time you visit. Web beacons or other similar files can also do the same thing. We use the term “cookies” in this policy to refer to all files that collect information in this way.

There are many functions cookies serve. For example, they can help us to remember your username and preferences, analyse how well our website is performing, or even allow us to recommend content we believe will be most relevant to you.

Certain cookies contain personal information – for example, if you click to “remember me” when logging in, a cookie will store your username. Most cookies won’t collect information that identifies you, and will instead collect more general information such as how users arrive at and use our websites, or a user’s general location.

What sort of cookies does Easiphone use?

Generally, our cookies perform up to four different functions:

1. Essential cookies – Some cookies are essential for the operation of our website. For example, some cookies allow us to identify subscribers and ensure they can access the subscription only pages. If a subscriber opts to disable these cookies, the user will not be able to access all of the content that a subscription entitles them to.

2. Performance Cookies – We utilise other cookies to analyse how our visitors use our websites and to monitor website performance. This allows us to provide a high quality experience by customising our offering and quickly identifying and fixing any issues that arise. For example, we might use performance cookies to keep track of which pages are most popular, which method of linking between pages is most effective, and to determine why some pages are receiving error messages. We might also use these cookies to highlight articles or site services that we think will be of interest to you based on your usage of the website.

3. Functionality Cookies – We use functionality cookies to allow us to remember your preferences. For example, cookies save you the trouble of typing in your username every time you access the site, and recall your customisation preferences, such as which regional edition of the website you want to see when you log in.

We also use functionality cookies to provide you with enhanced services such as allowing you to watch a video online or comment on a blog.

More Information

More detail on how businesses use cookies is available at If you have any queries regarding this Cookie Policy please contact our Privacy Officer by e-mail at